These Terms and Conditions were last revised and are effective as of January 1, 2016.




Whole sale orders requires a payment in full, including shipping costs, unless a shipping account number is supplied. Payment is required prior to shipping unless other terms are established at the time the order is placed. All changes and cancellations to this order must be made in writing not later than ten (10) days from when the invoice is received. All whole sale orders are final, no changes or returns are accepted. If your purchase is defective you need to supply us with a photo and return the defective product to us and we will either (i) replace the defective product with the same product or its equivalent, or (ii) refund your purchase price, at our sole discretion. Products must be returned in their original packaging. Additional terms may apply and will be included as an attachment to the invoice.


You are responsible for inspecting your order upon receipt.  Any damage occurring during shipment is the responsibility of the carrier, subject to tariff and other limitations on the carrier’s liability, if any.  The carrier will not be required to obtain a signature at delivery unless you specify otherwise when placing your order.


We accept no responsibility for consequences arising from improper use or care, should the product be used in a manner which deviates from the instructions set forth below and any instructions provided with the product delivered to you. Should you require further information or assistance with the care of your purchases, please contact us at


Our products are created by skilled craftsmen using carefully selected materials. These materials are natural and unique: any incidental tonal variations, marks or irregularities are natural features and should not be considered imperfections. The materials have been selected for quality and will age beautifully over time. With time and use, the color and texture of your piece may change. These characteristics should not be considered defects but fundamental aspects of a handcrafted product.  To make sure your piece ages beautifully we recommend that you:

    - avoid exposure to direct sunlight and direct lighting.

    - keep it away from direct sources of heat such as radiators.

    - protect it from humidity; avoid contact with liquids and water. 

    - be careful not to rub your piece with coarse and abrasive surfaces.

    - do not clean it with harsh products such as alcohol, acetone and/or harmful substances.

    - do not store it in high temperature, humid or unventilated areas.